Return & Refund Policy

Effective Date: April 29, 2025
Company Name: Servicely
Website: https://www.servicely.shop
Contact Email: support@servicely.shop

1. Service-Based Returns

At Servicely, we stand behind the quality of our services. If you’re not satisfied with a service you’ve received (e.g., printer repair, laptop servicing, or remote tech support), please contact us within 7 days of the service date to request a resolution or refund.

2. Eligibility for Refunds

Refunds may be issued in the following situations:

• The issue remains unresolved after service completion

• A technician was unable to perform the repair or provide support

• You were charged incorrectly

• Cancellations made at least 24 hours before a scheduled service

3. Non-Refundable Situations

We do not offer refunds for:

• Services already completed and verified as functional

• Customer-caused damage or mishandling after the service

• Missed appointments without prior notice (no-show)

• Software or license purchases made on your behalf

4. Physical Products (If Applicable)

For any physical products (e.g., replacement parts or accessories):

• Returns must be initiated within 14 days of delivery

• Items must be unused, in original packaging, and in resalable condition

• Return shipping costs are the customer’s responsibility unless the product is defective or wrong

5. Refund Process

To request a refund, please email support@servicely.shop with your service date, order number, and a brief description of the issue. Approved refunds are processed within 5–7 business days to the original payment method.

6. Exchanges

We may offer a free follow-up service or replacement part instead of a refund, depending on the issue. Our support team will work with you to determine the best resolution.

7. Contact Us

Questions about this policy? Reach out to us:

Servicely
1500 N University Drive, Suite 201E
Coral Springs, Florida 33071
📧 support@servicely.shop
📞 +1 (888) 436-4156